The Shearing Shed House is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

​

Australian Privacy Principles (APPs): We have adopted the APPs contained in the Privacy Act 1988 (Cth) (the Privacy Act). These principles govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.

​

What is Personal Information and Why Do We Collect It? Personal Information is information or an opinion that identifies an individual. Examples include names, addresses, email addresses, and phone numbers. This information is obtained in many ways including bookings, correspondence, telephone, email, via our website (www.theshearingshedhouse.com.au), and from third parties. We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and for marketing. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

​

Sensitive Information: Sensitive information includes details about an individual’s racial or ethnic origin, political opinions, religious beliefs, health information, etc. This information will only be used:

• For the primary purpose it was obtained

• For a directly related secondary purpose

• With your consent; or where required or authorised by law.

​

Third Parties: Where reasonable and practicable, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. We will take reasonable steps to ensure you are aware of the information provided to us by the third party.

​

Disclosure of Personal Information: Your Personal Information may be disclosed in a number of circumstances including the following:

• To third parties where you consent to the use or disclosure

• Where required or authorised by law.

​

Security of Personal Information: Your Personal Information is stored in a manner that reasonably protects it from misuse, loss, unauthorised access, modification, or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

​

Access to Your Personal Information: You may access the Personal Information we hold about you to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. The Shearing Shed House will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. To protect your Personal Information, we may require identification from you before releasing the requested information.

​

Maintaining the Quality of Your Personal Information: It is important to us that your Personal Information is up to date. We will take reasonable steps to ensure your Personal Information is accurate, complete, and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and continue to provide quality services to you.

​

Policy Updates: This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries: If you have any queries or complaints about our Privacy Policy, please contact us.

​

​